While we hope that you truly enjoy every product that you order from us, we understand that everyone's skin is unique and individual, and resonates differently with skincare products. We encourage you to reach out via any of our social media platforms or via email at email@example.com with any questions or concerns you have prior to placing an order. We are happy to include free samples (when available) with any order placed on our website, and can help you choose products that are right for you.
WABI-SABI® does not offer returns, refunds or exchanges on any products due to general dissatisfaction or if a product does not resonate with your skin. If your package arrives to you damaged and/or broken, we are happy to replace it for you. Please retain all original packaging and send us an email with photos to firstname.lastname@example.org within 24 hours of receiving your order. We may ask you to send us the broken item in which case, we will gladly pay for the return shipping charge.
COUPON CODES AND DISCOUNTS
When using a coupon code, be sure to input it in the correct spot upon checkout. Codes cannot be added to orders already placed.
WABI-SABI® is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that ANY and ALL fees that you are charged are your responsibility. Wabi-Sabi® will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. To calculate what the fees may cost for your country, visit https://www.simplyduty.com/import-calculator/.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.