F A Q
These are the questions we receive most frequently. If you do not find your question answered here, please feel free to reach out anytime via the contact form below or via email at email@example.com.
Do your products contain preservatives?
We use natural, non-toxic preservatives - such as Lactobacillus Ferment - or antioxidants - such as a non-GMO Vitamin E - in our formulations as needed to extend their shelf life, allowing you the freshest, most potent products possible. You can find more information on our ingredients here.
Do you offer samples?
We do! We know that skincare is an investment, and that buying products online isn’t easy. We’ve created a generous sample program for all who are interested in trying our products. Click here to learn more.
Are your products suitable for sensitive or acne-prone skin?
Yes! Each and every product is formulated with sensitive, acneic skin in mind. We use high-Linoleic, non-comedogenic oils, and strictly avoid the use of fragrance or essential oils, so that even the most sensitive skin can confidently indulge.
How long do your products last?
Our 10 mL Formules Intensif last anywhere from 45-90 days with regular use. How long a product lasts depends largely on how much and how often the product is used.
Are your products vegan and/or cruelty-free?
Yes, and yes! Since we launched in 2015, we have been committed to only offering products that are both vegan and cruelty-free. As of September 2017, we are a PETA Certified Vegan and Cruelty-Free company. This Certification applies to all of the ingredients we use, as well as our product offerings.
Do you offer returns or exchanges?
We are proud to offer a 30-day Money Back Guarantee on all full-size products. You may return or exchange any full-size product, for any reason, within 30 days of purchase. If you’d like to return a product, please reach out to us at firstname.lastname@example.org. We may be able to suggest a product better suited to your skin or help problem solve if a product is not working for you. Please see our Terms of Service for additional information on our return policy.
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