F A Q
These are the questions we receive most frequently. If you do not find your question answered here, please feel free to reach out anytime via the contact form below or via email at firstname.lastname@example.org.
Do your products contain preservatives?
We use natural, non-toxic preservatives in our formulations as needed. Our current product offerings require no added preservatives, natural or otherwise. You can find more information on our ingredients here.
Are your products suitable for sensitive or acne-prone skin?
Yes. Our product offerings are always formulated with sensitive and acneic skin in mind. If you are blemish-prone, we recommend you not use Formule Intensif No. 4 | Moisture Boost by itself due to it's high Oleic acid content, and instead use it combined with Formule Intensif No. 2 | Balancing Act.
Do your products contain essential oils?
No. Our current product offerings contain no essential oils.
How long do your products last?
Our 10 mL Formules Intensif last anywhere from 45-90 days with regular use. How long a product lasts depends largely on how much and how often the product is used.
Are your products vegan and/or cruelty-free?
Yes, and yes. Since we launched in 2015, we have been committed to only offering products that are both vegan and cruelty-free. As of September 2017, we are a PETA Certified Vegan and Cruelty-Free company. This Certification applies to all of the ingredients we use, as well as our final product offerings.
Do you offer samples?
We do! We know that skincare is an investment, and that buying products online isn’t easy. We’ve created a generous sample program for all who are interested in trying our products. Click here to learn more.
Do you offer returns or exchanges?
We are proud to offer a 30-day Money Back Guarantee on all full-size products. Full-size products may be returned or exchanged, for any reason, within 30 days of purchase. If you’d like to return a product, please reach out to us at email@example.com. We may be able to suggest a product better suited to your skin or help problem solve if a product is not working for you. Please see our Terms of Service for additional information on our return policy.
How do your products impact women's lives?
We are committed to making a meaningful difference in the lives of women around the world, and are doing so in three unique ways that you can read about here.
Are all of your ingredients produced by women?
No. While we strive to source as many of our ingredients as possible from female artisans and women-centered cooperatives, this is not always possible. Most of our ingredients are produced at least partially by women, and the women involved in the production of our ingredients are always paid fair, living wages for their work. Learn more about our ingredients here.
Why do you invest in Kiva micro-loans for women?
You can read all about why we became a Kiva lender here.
How can I learn more about the women you invest in?
We love to keep you up-to-date on the women whose lives you're changing thru your purchase(s.) We post updates regularly on our Facebook and Instagram, and you can always visit our Kiva lender profile here.
Have additional questions? Submit them below and we'll be in touch.