F A Q
These are the questions we receive most frequently. If you do not find your question answered here, please feel free to reach out anytime via the contact form below or via email at firstname.lastname@example.org.
Do your products contain preservatives?
We believe in safe skincare and never want to put you at risk. Our natural ingredients come from the Earth, and so, are prone to short shelf lives. Over time, our raw, cold-pressed oils are subject to oxidation, while our pure hydrosols, aloe vera pulp, and other water-based ingredients are prone to spoiling, unless an intelligent and well-executed preservation system is in place. We use natural, non-toxic preservatives - such as Lactobacillus Ferment - or antioxidants - such as a non-GMO Vitamin E - in our formulations as needed to extend their shelf life, allowing you the freshest, most potent products possible. You can find more information on our ingredients here.
Do you offer samples?
We do! We know that skincare is an investment, and that buying products online isn’t easy. We’ve created a generous sample program for all who are interested in trying our products. Click here to learn more.
Are your products suitable for sensitive or acne-prone skin?
Yes! Each and every product is formulated with sensitive, acneic skin in mind. We use high-Linoleic, non-comedogenic oils, and strictly avoid the use of fragrance or essential oils, so that even the most sensitive skin can confidently indulge. Because honest advertising is important to us, we do not claim or advertise that our products will treat acne, eczema, psoriasis, dermatitis, or any other skin condition - however, we are confident in saying that our products will not worsen or further irritate these conditions.
How long do your products last?
Our 15 mL Formules Intensif last anywhere from 60-90 days with regular use. How long a product lasts depends largely on how much and how often the product is used.
Are your products vegan and/or cruelty-free?
Yes, and yes! Since we launched in 2015, we have been committed to only offering products that are both vegan and cruelty-free. As of September 2017, we are a PETA Certified Vegan and Cruelty-Free company. This Certification applies to all of the ingredients we use, as well as our product offerings.
Do you offer returns or exchanges?
We are proud to offer a 30-day Money Back Guarantee on all full-size products. You may return or exchange any full-size product, for any reason, within 30 days of purchase. If you’d like to return a product, please reach out to us at email@example.com. We may be able to suggest a product better suited to your skin or help problem solve if a product is not working for you. Please see our Terms of Service for additional information on our return policy.
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